Is it just me or are there entirely too many social media vehicles out there right now? Seems every time I get a business page constructed, there’s another one behind it. (Introducing: Twitter business pages. Why?) It all starts innocently enough. You build a website. You have to -- it’s your digital front door. However, to get folks to return to...

Design doesn’t matter. At least that's what I heard at Internet Summit 11 in Raleigh this week. Online, content is all that matters. Just look at Facebook, the most visited site on the web and, quite possibly, the ugliest. While I agree that content is certainly what draws people to a site, I happen to believe good design can keep them...

I consider myself a fairly disciplined person. I go to work every day. I read everything I can about my industry. I cook dinner for my daughter 3-4 times a week (yes, we have a lot of leftovers). I work out every day. I even meditate. So why can’t I successfully train an 11 pound Shih Tzu? Maybe I’m just spent...

There's no doubt that technology helps us advance. But in some ways, it’s taking us backwards. I’m talking about manners. Now that we all have smart phones in our hands, we've forgotten to pay attention to the people right in front of us. It’s like the phone deems everyone who’s not on the other end of it invisible and unimportant. I’ve...

It’s easier to choose the winner of every game in the NCAA tournament than to control the scope of a web site. Print ads and TV spots are easy. They have to run somewhere. So they must be completed by a certain date. They have exact size or length limitations provided by the pub or station. A web site, on the...

The King’s Speech won the Academy Award for Best Picture. It was impressive. Even inspiring. Of course, as king, George VI had the luxury of a speech therapist to help him overcome his stammer. While we don’t all have a speech problem, most of us have something we’d like to overcome. Whether it’s a vocal problem, a fear of public...

Over the holidays, while most of us were trimming trees and wrapping gifts, my mom’s doctors were uncovering a tumor on her brain. After 10 years of growing in deadly silence, this golf-ball-sized intruder was making its presence known by pressing on her left temporal lobe and diminishing her ability to communicate. Her sudden inability to communicate inspired fervent communication...